Reviews
I contacted Above Air Inc. because another company recommended it to me. I wanted to get their opinion on an issue that I am having with my air conditioner.
Prior to contacting Above Air Inc. I had two other companies that had checked my unit and both companies told me the same thing, the condenser coil has a leak. I called Above Air Inc. and told the lady on the phone that two other companies have already told me that the condenser coil has a leak, and I wanted their view on it and possibly work with them on repairing my unit since they were recommended.
She told me it would $90 if they can fix the issue. She added, “the $90 will be applied to the cost of the repair”.
I agreed and made the appointment. Today, I received a call from another woman from Above Air Inc. She tells me that the technician is at my place and needs to pump in freon to confirm that the leak is coming from the condenser coil, she continues to tell me that it will cost me $400 to do that. She asked me if wanted to go ahead and do it.
I was shocked. The two previous companies did not charge me a cent. Not even for the call. Do not get me wrong, I understand if I must pay for the service call but to put in freon into a unit that has a leak does not make any sense and worst of all to want to charge $400 is insane.
I declined and they charged me $90 for the service call. I lost $90 but I learned that this company is not a company I would recommend to my family or friends.”
“My Tech's name was Jerry.
Outstanding representation for Above Air.
He arrived earlier than I anticipated, which was most appreciated.
He was friendly and went out of his way to understand every aspect of my air conditioning system.
He was extremely thorough with not only the outside but also the inside of my house.
I am very impressed with the work performed.
I seldom, if ever write reviews, but this man deserved praise.
Sincerely,
Matt,( a very satisfied customer)”
“Due to the extreme heat we were experiencing a couple weeks ago, we had several recent power surges which caused our A/C to shut off multiple times. Jerry came out and performed the necessary maintenance on our unit and now it’s working beautifully. He offered several suggestions for ensuring our unit continues to function well and also advised of possible future service/ maintenace to consider.”
“Jerry was the A/C technician that performed my annual maintenance today.
He was on time, professional, very knowledgeable and answered all my questions. He made me aware of your different levels of service packages. I signed up for your gold service plan and will request Jerry the next time.
This is the second time I’ve used your company and very satisfied with your office staff setting up the appointment, contacting me when the technician is on the way and the services performed.
I will recommend Above Air Inc to anyone looking for A/C services.
Thank You Again”
“I am writing to express my sincere appreciation for the exceptional service provided by Jerry from Above Air Inc. during his recent visit to investigate an issue with my air conditioning unit.
From the moment Jerry arrived, his patience, professionalism, and extensive knowledge were evident. He methodically walked me through every step of the service process, explaining in clear, easy-to-understand terms what he was examining and how to enhance the longevity and performance of my AC unit.
What truly prompted me to write this review was Jerry's personable nature. His friendly demeanor made me feel like I had a trusted friend working on my AC. It’s not often that you encounter such a class act in service situations. Jerry’s approach to his work exemplifies the kind of service that money simply can't buy.
This level of dedication and customer care is a rare find and deserves to be recognized. Jerry is a credit to Above Air Inc. and sets a high standard for excellence in customer service.
Thank you for having such an outstanding professional on your team. Please extend my gratitude to Jerry for his exceptional service.”
“TERRIBLE. This message is in regards to the technician you sent this morning. As I explained yesterday, the assumption was the pump. I bypassed the pump so the water could drain out and I was able to get some cooling. The tech you sent started off completely on the wrong foot. I addressed him twice with "Good Morning" of which he could not open his mouth to reply. Error #1 then I go out and he is texting away, ON MY DIME. He could clearly see that there is an issue, but apparently his reads indicate there is not. I told him that around 4PM in the afternoon, my thermostat reads 80-81, then he said, "ohh must be the pump", all the while looking that it's bypassed and he had every intention of leaving it that way. I made it quite clear to him that I was not paying for his WAG (wild ass guess), I had to get to the office and said my daughter would be back in 5 minutes. I then called the office and voiced my displeasure.”
“Technician was helpful and knowledgable. Overall great service experience.”
“Jerry was professional and courteous. He showed me what to do in the future to keep maintenance working 100%. He went the extra mile and I appreciated it!”
“Very satisfied with Jerry's service. Very intelligent in his field and great customer service.”
“Very satisfied with Jerry's service. He was perfetional and knowledgeable in his feeled and answered all the guessed I had for him and did a great job on the install.”